We may laugh at stories like this one posted on Clients from Hell, but ultimately, we are the ones they should laugh at if this is what the client actually believes. We have not done our jobs communicating clearly.
If we don't educate our clients with the terminology we use while working on their projects, or learn to reword it in terms they are familiar with, we have no one to blame but ourselves when there is this hurricane of a degree of a misunderstanding. AND, on the other hand, if you are the client and something doesn't make sense, someone is geekspeaking at you, hailing acronyms on you that you're unsure of their meaning - ASK! We think you know some of this stuff, or assume you do because you smile and nod your head as if you understand, or don't ask any questions.
I've been on both sides of this scenario.
When I was in Jr. High ('78-'80), I was always a student council member, or a representative for