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Methodology is the Requirement for Customer Experience - Sunny Bliss and Pat Morrissey

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Success in selling is all about understanding people and problems. But the best of the best take it to another level by delivering exceptional customer experiences. Sunny Bliss joins Predictable Revenue Radio to talk about what exceptional in sales and account management looks like, the importance of methodology and how to craft a successful sales presentation.

Sunny is Director of Strategic Accounts at New Voice Media, the cloud contact center designed for Salesforce.com. Designed for the needs of sales and support teams, New Voice Media designs solutions to help companies make their customers feel great every time.

About NewVoiceMedia

Over 700 primarily mid-market and enterprise customers rely on NewVoiceMedia for a range of customer engagement use cases, from inbound customer support to outbound sales, including worldwide brands like Adobe, Siemens, Time Inc., FundingCircle, and Rapid7. The company has also announced several recent victories including being named by Forbes for the third consecutive year as one of the world’s top cloud companies and honoured in the Sunday Times Hiscox Tech Track 100, an annual league table which ranks Britain’s technology, media and telecoms companies with the fastest-growing sales.

About Sunny Bliss

When Passion is Present, Success Will Follow!   My passion for understanding, learning and sharing the nuances in providing exceptional customer experiences for clients and their clients can be seen with every career choice I have made. I would describe myself as energetic, motivated, hard working and relationship focused. I love to be with clients and peers in a collaborative environment, a meeting of the minds to work towards goals, success and sustainability. I enjoy inspiring others and being inspired. One of my favorite expressions is "The only thing constant is change" Change represents opportunity and we all have a choice--I always choose to embrace it and roll with it.

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