This salary information for a CRM Administrator is offered on January 27 , 2018 as a benefit to our members and subscribers. The salary ranges will differ depending on geographical location, type of products sold, time in grade, etc. The links and companies quoted are offered in a random fashion. This information is offered as a guide.
Job Description for Customer Relationship Management (CRM) Administrator
Customer Relationship Management (CRM) administrators are responsible for bridging the gap between their employers' CRM computer systems and the users. CRM software is designed to help businesses manage customer data, marketing, customer support, business processes, automated sales, employee management, and other applications depending on the employer's size and business needs.
CRM administrators often have a strong information technology (IT) background and must interact with users from different departments and understand a range of applications (marketing services, sales, inventory, etc.) They must be able to educate users on how to correctly enter relevant data into the system and verify and reconcile the data that is entered. They may answer users' questions via phone or email and work with CRM system vendors, and must collaborate with department managers, technical writers, programmers, software engineers, system engineers, and other staff. Strong communication and customer service skills are important in this position in order to work well with internal and external clients, and some troubleshooting skills may also be necessary when problems arise.
A bachelor’s degree in computer science, information technology, or a related field is generally required for this position, and CRM administrators must also know how to customize their employers' CRM systems. (Copyright 2018 PayScale.com)
Customer Relationship Management (CRM) Administrator Tasks
- Gather, identify, and analyze CRM software requirements and ensure that they are met.
- Assist in creation of long-term strategic goals for high data quality and appropriate data use.
- Monitor data quality, data migrations, and data integration.
- Evaluate and configure CRM system, and provide detailed end user documentation.
- Provide technical support to end users, diagnosing and resolving problems
$39K $44K $55K $73K $85K
Range $0 - $84K
Salary $39,162 - $84,614
Bonus $149 - $9,716
Profit Sharing $0.00 - $10,101
Total Pay $35,302 - $83,553
Country: United StatesCurrency: USD Updated: 25 Jan 2018 Individuals Reporting: 175
About This Data Nov 1, 2017
Average Base Pay $64,182/yr
$44K Low $64K Average $95KHigh
The national average salary for a CRM Administrator is $64,182 in United States. Filter by location to see CRM Administrator salaries in your area. Salary estimates are based on 398 salaries submitted anonymously to Glassdoor by CRM Administrator employees.
Salaries for Related Job Titles
CRM Analyst $64K
CRM Manager $84K
CRM Administrator $64k Average CRM Administrator Salary in the United States
25 CRM Administrator Salaries
CRM Administrators earn $64,000 annually on average, or $31 per hour, which is 5% more than the national average for all working Americans. Our data indicates that the best paid CRM Administrators work for Affinity Bank at $81,000 annually while the lowest paid CRM Administrators work for Silver Hill Financial earning approximately $42,000 each year.