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Sales Lead Response: The Ugly Truth Behind Call, Voicemail and Email Practices - Review

Slma-recommended-187Title:  Sales Lead Response: The Ugly Truth Behind Call, Voicemail and Email Practices

Published by/Authors:  Velocify

Gated: Yes

Download Link   

Sales Lead Response Report image  2_cover_for PRNewswireLength:  18 Pages


The authors say there are four considerations that should be factored into an ideal prospect follow-up strategy:

  1. Communication Channel
  2. Communication Timing
  3. Communication Persistence
  4. Communication Quality

Methodology:  The authors have access to millions of data interactions between interested buyers and sales representatives.  Plus, the company conducted lead response assessments for 20 companies over 22 days using virtual leads split between two lead sources:  Purchased leads and website generated leads.

They found:

  • 33% of leads never received a call
  • 91% of the leads didn’t receive an optional number of calls
  • 95% of the leads didn’t receive an optimal number of voice mails

Some facts they report:

Calling a lead within one minute of an inquiry more than doubles conversion rates, but only 7% of the prospects got a call in one minute. Nice chart here on response times.

They also report on:

  • How many times should you call?
  • How many voice mails should you leave?
    • 80% of calls go to voice mail
    • 90% of first time voicemails are never returned
    • 82% of the voice mails need improvement
  • What makes a good voice mail?
    • Context
    • Clarity
    • Length
    • Personal
    • Tone
  • Most email follow-up is too quick, too slow or not frequent enough.
  • How quickly should you email? Seconds, minutes, hours, days weeks?
  • How many emails should you send? Between four and six
  • Emails speed is not as influential as email quality
  • What makes a good email?
  • 92% of emails need improvement!
  • Conclusion: Inspect What you Expect.

Why it’s Important:

”This Velocify report is the most credible and significant study on what to do about sales lead response failures that I have read. Companies that precisely following this roadmap “without deviation” will significantly increase revenue and achieve their forecast, while simultaneously increasing their marketing ROI. This study points up the value of a sales lead management process.”

James Obermayer

                                                    Author of  Managing Sales Leads, Turning Cold Prospects into Hot Customers and co-author of Managing Sales Leads, How to Turn Every Prospect into a Customer

SLMA Comments:   There are a lot of details in this report and it is a must read.  Company presidents will be shocked by the results of the study.  Marketing management will be frustrated and sales management will be more than embarrassed – guilty as charged comes to mind.  

IStock-164431365 (4)This report has been awarded the Sales Lead Management Association "Go to the Bank" stamp of Approval.  Only articles, ebooks, research, podcasts or white papers that directly have an effect on revenue get this stamp. 

Recommended for: 

  • President
  • CSO
  • Sales Management
  • Sales Managers
  • Sales Operations Management

Download Link


This review was conducted independently without the advice or consent of the publisher.    

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IStock-544131474For priceless but free membership in the Sales Lead Management Association
 go here. 




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