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Mistakes in Customer Success Programs

Most common mistake in customer success programs


Metrics that she reports on to her management team including what a CSQL is in the demand generation sales funnel and also what the most common mistake she sees companies make in their customer success programs.
The program host is Steve Gershik of Koyne Marketing 

About our Guest: Allison Pickens

Allison is an industry-recognized thought leader on Customer Success and on scaling teams during hypergrowth. She leads Customer Success at the leading Customer Success software company, Gainsight. She runs all post-sales functions, including CSM, Services, Support, Customer Marketing, and Operations.

Allison was recognized as a top 50 sales leader: https://medium.com/tradecraft-traction/50-people-you-should-know-in-sales-bd-494ba5b3f621#.2a6sizw0d

Follow her blog posts on Customer Success best practices at @PickensAllison and here: http://www.gainsight.com/customer-success-management/?category=top-posts

SLMA Radio is one of five programs produced by the Funnel Radio Channel.    

Funnel-media-logo-300tmFunnel Radio is accepting applications for program hosts for marketing and sales subjects covering a 30 minute weekly and bi-weekly time slot on the Funnel Radio Channel.  

Submit your application  to jobermayer@funnelmediagroupllc.com to see if you qualify to stand out from the crowd.  We have great hosts such as Matt Heinz, Steve Gershik, David Lewis and Nate Teplow with interesting programs that solve marketing and sales problems.  All live streaming programs are available as podcast replays. 

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