Training Feed

When does bait and switch become fraud and lies in customer service? Story about art - Alec Baldwin - and greed.

Reading an article about a New York art broker, a painting, an artist, an actor and a few attorneys left me shaking my head. As a former art gallery owner, I was stunned at the blatant lies told by a few people to their client under the guise of wanting to please him. Alec Baldwin is the actor here. The article is "Paint and Switch?"

An excerpt follows:

“I thought she had made my dream come true,” Mr. Baldwin said. Instead, he said he believed that Ms. Boone, frustrated that the collector would not agree to sell, persuaded Mr. Bleckner to take an unfinished work from the same series, finish painting it and sell it to him without saying a word.

Continue reading "When does bait and switch become fraud and lies in customer service? Story about art - Alec Baldwin - and greed." »


Dodgeball: The Future of US Business Leaders' Success Depends On It!

Dodgeball-post

I’m not sure the year it happened, but at some point we decided it’s bad to teach our children that people win and people lose; somehow competing and striving to be better, to improve, isn’t ok now because it might hurt someone’s feelings.

Let’s bring it down to this simple event that seems to have changed everything. We stopped allowing

Continue reading "Dodgeball: The Future of US Business Leaders' Success Depends On It!" »


Listen While You Work: Patricia Fripp on Dirty Secrets of Sales Training

250-SLMARADIO-fripp-dirtyEvery industry has its secrets and the sales training industry, an area often over-burdened with out-of-work salespeople, is one area that is confusing and laden with misconceptions. In this interview, seasoned sales training professional Patricia Fripp shares the secrets to sales training that not everyone wants you to know.   Highlights:

  • She nails it when she describes what's wrong with sales training (aside from 70% of it is forgotten). 
  • Fripp shares a five step process for getting the best sales presentations.
  • She swears that there are only two ways to learn.
  • Fripp tells us the number one principle of sales that never fails.
  • She tells us how to avoid sounding like our competitors
  • What to do about the fact no one really cares about you. 

 

Bonus: How to Write A Speech by Patricia Fripp 22 SLMA Benefits of Membership

Try Fripp for Free: Free Trial 

About Patricia Fripp

Continue reading "Listen While You Work: Patricia Fripp on Dirty Secrets of Sales Training " »