Susan Finch

Revealing 10 Ideas for Junior Team members to contribute and benefit all.

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Bored employees are unhappy employees and build resentment in other team members. Your junior level, interns, assistants want to HELP the company and show their value, but sometimes there are lulls in projects, timelines and business so they are unable to do their "usual" tasks. Time to get them on catch up duty that will help marketing and sales be more efficient. Every industry will have different tasks, but these are pretty basic items that can help all companies streaming file searches, website SEO and social media.

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When does bait and switch become fraud and lies in customer service? Story about art - Alec Baldwin - and greed.

Reading an article about a New York art broker, a painting, an artist, an actor and a few attorneys left me shaking my head. As a former art gallery owner, I was stunned at the blatant lies told by a few people to their client under the guise of wanting to please him. Alec Baldwin is the actor here. The article is "Paint and Switch?"

An excerpt follows:

“I thought she had made my dream come true,” Mr. Baldwin said. Instead, he said he believed that Ms. Boone, frustrated that the collector would not agree to sell, persuaded Mr. Bleckner to take an unfinished work from the same series, finish painting it and sell it to him without saying a word.

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If you rearrange your website, don't forget to check inbound links.

Technology, security and more are constantly evolving. We have to stay on top of our websites. We need to clear out clutter, outdated items and more. But when we do BIG updates and restructure our sites, we have to remember to go back and check for fallout, or the fall-off of inbound links due to errors.

The SLMA has sponsors. 

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Each sponsor gives us a link to their site for their banner ad. Most of them send us a link they can track. BUT, when these sponsors change marketing team members, structure of their site, campaigns, the links most likely will change resulting in a 404 error when people click on the ad. This makes us look bad. We have clicks but they show no conversions due to the 404. 

A great way to see what is happening is to use the search console from Google (FREE) to check for errors in the inbound links. You can see what pages are having issues and who is linking to them. This is a good task for an intern or marketing assistant to check monthly. Doing this will help you correct issues, connect with companies that believe in you enough to link to your content.

Hey, don't forget to check drip campaigns and email marketing templates, too. Once we set up these auto-pilot types of campaigns, we forget that if we restructure the links, change our provider on squeeze pages and more, we break our drip campaigns which will increase our unsubscribes and grumpy recipients. These are great tasks to add to a quarterly calendar. We have found in the past that once in a while we have a typo in a link, but then we share that same content or post with some reworking bringing along the broken link, so we perpetuate our own 404 errors. Search console will help you find those types of errors, too.

While you're at it, send the people linking to broken pages a thank you and the URL with corrected link so they can quickly find it and update it. If you make it easy, they will usually do it for you. 

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Free tool for generating and tracking UTM codes from Confluent Forms

With all of the content we generate, share and publish we need to know what is effective and where we are wasting our resources. Some people rely on straight clicks, shares and venue analytics - such as that on Facebook or Pinterest. KPIs don't always relate back to your business goals of conversions, subscribers and impact.  Lany talks about business proof vs. social KPI. UTMs (Urchin Tracking Module - the precursor to Google Analytics) allow you to be smarter with your time invested. But that only tells part of the story. It doesn't tell us what happens next with that shared bit of content.  Are you gaining more subscribers through the sharing of your content, and then the next level of sharing? Without a better way to track the full journey, you won't know. You need to know where they are coming from, and what is having the greatest impact. That's where UTM links come in. 

It used to be you had to go to a special site to generate the UTM tracked link through the browser after you copy and paste. This was a cumbersome process that usually didn't happen due to laziness, shortness of time or just forgetfulness.  David Kutcher has a 15 minute lesson on how UTM codes can improve your marketing.

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Dodgeball: The Future of US Business Leaders' Success Depends On It!

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I’m not sure the year it happened, but at some point we decided it’s bad to teach our children that people win and people lose; somehow competing and striving to be better, to improve, isn’t ok now because it might hurt someone’s feelings.

Let’s bring it down to this simple event that seems to have changed everything. We stopped allowing

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Is your company safe from data breaches and ransomware?

DatasecurityWe mainly hear about data breaches and ransomware  in the healthcare industry because your health data is the MOST VALUABLE commodity to hackers, pirates and other slimy types of folks preying on your data and willingness to type away and submit online. Those companies that have to be HIPAA compliance are the most targeted.

Hopefully you don't have firsthand knowledge of ransomware, but let me catch you up on the term.  Ransomware, a type of computer virus that arrives via email attachment, website link, or other online exploit, continues to present a major problem for businesses. Once a virus infects a host computer, it connects to illicit servers, usually located in a foreign country, that then transmit personal information like your IP address, geographic area, system setup, and login details. Those servers will then create a random encryption key that can lock up individual files, both those located on your actual machine and those on any external hard drives or shared networks.
 
Once those files are encrypted, users cannot access them without paying a ransom to obtain a decryption key — unless, of course, they have

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HEADSHOTS, PEOPLE! Please update your headshots.

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As we are coming to a close for the 40 Most Inspiring Leaders in Sales Lead Management nominations, once again it's time for me to RANT!

What the heck is wrong with you folks using your head shots from parties, cropped from trade events, vacation photos that are fuzzy at best or so old that it was three "yous" ago?

You all need GOOD headshots. I've run across some that I've been using for the nominees for over seven years. Some have one headshot on LinkedIn, one on the website team page, another on Twitter and another on Google+ - BE CONSISTENT, please.  Go for higher res.

Some of you have actually SCANNED a printed photo from a studio - I can tell because there is lint on it and that "distance" from the glass. Toss this task to marketing, your PR team, your INTERN - someone. I'm using what I find and a few of you may not be pleased. I go by LinkedIn first unless they are terrible. Then, I check your site. If that is equally terrible, I close my eyes and pick one.

 

 

This blog is supported by the generous sponsorship of VanillaSoft and GoldMine CRM Software