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2017 Predictions from DemandLab's CEO Rhoan Morgan

2017 CEO Predictions for SLMA from Rhoan Morgan CEO of DemandLab

6a0147e05adc32970b01bb096d0fc1970d-320wi2017 will be the year of customer journey and engagement. But not by the means or teams we traditionally think of. This will be driven by new capabilities born out of our age of digital transformation and it is no longer an aspirational goal for companies – it’s a must do. It’s key to advancing business goals, driving revenue and remaining competitive.

The goal of this initiative is to bring marketing, sales and service together through joint interests in increasing revenue, expanding customer lifetime value and deepening the customer relationship.

Why 2017 will be Different

Rhoan_Morgan“The goal is to bring marketing, sales and service together through joint interests in increasing revenue, expanding customer lifetime value and deepening the customer relationship… companies must break down business team silos to design superior customer journeys and better manage customer experience by restructuring teams (or introducing new teams)”

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