Rant Feed

Dodgeball: The Future of US Business Leaders' Success Depends On It!


I’m not sure the year it happened, but at some point we decided it’s bad to teach our children that people win and people lose; somehow competing and striving to be better, to improve, isn’t ok now because it might hurt someone’s feelings.

Let’s bring it down to this simple event that seems to have changed everything. We stopped allowing

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HEADSHOTS, PEOPLE! Please update your headshots.


As we are coming to a close for the 40 Most Inspiring Leaders in Sales Lead Management nominations, once again it's time for me to RANT!

What the heck is wrong with you folks using your head shots from parties, cropped from trade events, vacation photos that are fuzzy at best or so old that it was three "yous" ago?

You all need GOOD headshots. I've run across some that I've been using for the nominees for over seven years. Some have one headshot on LinkedIn, one on the website team page, another on Twitter and another on Google+ - BE CONSISTENT, please.  Go for higher res.

Some of you have actually SCANNED a printed photo from a studio - I can tell because there is lint on it and that "distance" from the glass. Toss this task to marketing, your PR team, your INTERN - someone. I'm using what I find and a few of you may not be pleased. I go by LinkedIn first unless they are terrible. Then, I check your site. If that is equally terrible, I close my eyes and pick one.



This blog is supported by the generous sponsorship of VanillaSoft and GoldMine CRM Software

Major shift if the Healthcare industry changed "patients" to "clients."


Recently I ordered my prescription through the Kaiser website. Usually I call it in. After securely logging in with more information than you can imagine to get a refill, I was asked for a credit card. I know roughly what this Rx costs, so I did it. BUT what was glaring at me was the fact that there was no total of what this PRODUCT would cost before I purchased from this RETAILER.  They know my plan since I logged in with my ID, location, etc. They should know the DISCOUNT PRICING structure I'm in and be able to give me a cost for this product. This is ECOMMERCE folks. Time to change some thinking.

Why it's important:

Our mindset as the CUSTOMER/CLIENT and SERVICE PROVIDER/RETAILER is key to how we perceive the other. We need our customers, they don't need us. Act like you want to EARN their loyalty.

In Healthcare, the word patient is tossed around hoping for the positive effect that Disneyland has referring to GUESTS and CAST MEMBERS (staff). They know their roles. In healthcare, the word PATIENT is used in a nearly condescending way throughout all documentation. The trained medical professionals (which we see for very little time) are the Doctors or Health Service Provider. It's almost as if we are lucky they take care of us. Ninety percent of the time, we are dealing with customer reps, pharmacy assistants, receptionists. They are all in the business to make SALES through SERVICES and PRODUCTS for the company by not ticking off their CLIENTS.

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Better to find out the rest of the story before showing off our smarties.


If you are an expert in ANY field, you must admit to, even if quietly where no one can see you, that you feel superior to those who don't do it as well as you. You may even go so far as to showcase your vast experience and shiny skills to any audience willing to listen at the expense of the one with less experience. Resist that temptation. There may be more to the story than you think. Usually the full story is far more interesting than the one of pointing out a supposed dullard or dunderhead. It's not a great quality to possess, but we are human. What we do with those initial thoughts of superiority defines who we are.

Recently a nearby neighborhood replaced a VERY dated, bedraggled and shabby sign installed in

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Bonnie Crater On the topic of gender equality in the C Space. Listen While You Work

On SLMA Radio recently, Bonnie Crater, CEO of Full Circle CRM was interviewed by me on the topic of gender equality at the C-level. The question of whether or not it is possible was the focus and steps companies can take toward this goal. But one of the byproducts of this interview is the question, "Why does it matter?"

 Here is the replay of that interview:

Or you can view the SLMA Radio interview here > 

This article just posted in USA Today 4/18: Is Meritocracy a joke for women in tech >

The current situation in the tech industry has taken the issues of women in the workplace to new levels of controversy recently. For starters, the number of women in Silicon Valley has been falling precipitously over decades' time.

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Pandora's Box of Live Streaming and Paid Events


All the buzz happening with Meerkat and Meerkasting, Periscope, Twitter, LiveStream, streaming in general, and YouTube Live Events in streams has opened Pandora's box on copyright, trademark, privacy and just bad manners in general.

Visiting with a friend on this topic, Krishna De in Dublin, we reminisced about the time when we used to set up IP based webcams to stream live from our homes and businesses back in the day and

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Social Media: If you list it on your resume, you'd better really do it.

Unless your name is John Smith, Li Nguyen, Jose Fernandez, Rajesh Kumar or Mary Jones, don’t be too confident people won't be sure which you is YOU when they try to connect on social media. Actually, if that's what you are hoping, then stop reading.  

Your goal for clients, potential prospects and strategic partners is for them to EASILY find you, and be positive they have found the correct YOU. Next, people will want to see you have helpful, credible, supporting information on your profile so they will want to connect with you.

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