Larry Caretsky's Predictions
In 2017, we will continue to see significant growth in the utilization of technology to improve business performance. Businesses of all sizes will utilize software solutions like CRM to automate the front office business processes that impact sales execution and customer service.
There are three areas that I believe will experience accelerated growth in the next 6-12 months.
About Customer Service
"Companies must make customer service easy for potential buyers by using automated programs that provide answers to frequently asked questions and on-line knowledge base and on-line chat if the purchaser requires human intervention."