Funnel Radio Line-up July 26
The Sometimes-Silent Call Center… A Single-Malt or a Cocktail

B2B has not Adapted & Buyers are PO'd - Dave Gerhardt with Matt Heinz

Read the full transcription of this episode on the Heinz Marketing blog 

OK, so the PO'd part is our literary license.  

Highlights:

  • We discuss how the buying experience is broken and why the only way to fix it is to enable more conversations
  • Here's an example of how this plays out:
    • It's important to make it easy for your customers to buy
    • B2B businesses have not adapted yet.
    • Customers are still often required through a labyrinth of funnels and forms so they can talk to a sales rep
    • What can B2B do about this?
    • A sale doesn't happen without a conversation
    • Is this because of "the Amazon effect" - customers are used to getting what they want on demand, with one click. Whether it's a taxi, a meal, a piece of furniture, etc.
    • These buying expectations are carrying over to B2B purchases as well
    • You need to make it easier for your prospects to have a conversation with you - whether that's through chat or on the phone
    • And whoever gets closest to the customer wins (Netflix vs Blockbuster)
    • Reps need to get closer to prospects, faster - and organizations need tools in place to enable that, while avoiding the clatter of non-sales related conversations

Are you leaving đź’° on the table?

Related

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How to Manage Remotely - Best Practices for Leading from a Distance

 

More from our guest:

Hey, I'm Dave Gerhardt

I'm VP of Marketing at Drift and I've spent the last 7 years learning at SaaS marketing companies in Boston, including HubSpot and Constant Contact.

During that time, I've launched products that have made it to the top of Product Hunt, created a top five business podcast on Apple Podcasts, landed multiple features in the New York Times, created a deck that Andy Raskin called "The Greatest Sales Pitch I've Seen All Year," and helped create the category of Conversational Marketing.

I love building an audience and getting the right people to pay attention.

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